This Policy applies as between you, the User of this Web Site and Mandala Brands Ltd the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
We collect personal data in the following ways:
direct interactions | you may provide personal data when you complete online forms, request products/services, subscribe to our services, create a user account, join our mailing list, or otherwise or correspond with us (by post, phone or email) |
---|---|
automated technology | we automatically collect personal data (technical and usage) when you browse or interact with our website, by using cookies,] and other similar technologies. We may also receive technical data about you if you visit other websites which use our cookies. |
publicly available sources | we may collect personal data from publicly availably sources (such as Companies House and the Electoral Register and credit reference agencies, based inside the EU). |
third parties | we may receive personal data from: (a) analytics providers based outside the EU (such as Google); (b) advertising networks; and (c) search information providers based inside OR outside the EU; (d) our suppliers such as payment providers, delivery services, website support and maintenance providers. |
contact data | billing address, delivery address, email address and telephone number |
---|---|
financial data | bank account and payment card details |
identity data | first name, maiden name, last name, username or similar identifier, [marital status, title, date of birth and gender] |
marketing and communication data | your preferences in receiving marketing from us [and our third parties and your communication preferences] |
profile data | your username and password, [purchase or orders made by you,] preferences, feedback [and survey responses] |
technical data | internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website |
transaction data | [details about payments to and from you and other details of products and services you have purchased from us] |
The lawful basis upon which we may rely on to process your personal data are:
Consent | you have given your express consent for us to process your personal data for a specific purpose |
---|---|
Contract | the processing is necessary for us to perform our contractual obligations with you under our contract, or because you have asked us to take specific steps before entering into a contract with you |
legal obligation | the processing is necessary for us to comply with legal or regulatory obligation. |
legitimate interests | the processing is necessary for our or a third party’s legitimate interest e.g. in order for us to provide the best service to you via our website. Before we process your personal data on this basis we make sure we consider and balance any potential impact on you, and we will not use your personal data on this basis where such impact outweighs our interest |
Set out below are specific details of the processing activities we undertake with your personal data and the lawful basis for doing this.
Purpose/Activity | Type of data | Lawful basis for processing |
---|---|---|
to register you as a new customer | identity & contact | to perform our contract with you |
to process and deliver your order, manage payments, fees and charges and debt recovery | identity, contact, financial, transaction and marketing & communications |
|
to manage our relationship with you, notifying you about changes to our Terms or Privacy Policy and ask you to leave a review [or take a survey] | identity, contact, profile & marketing & communications |
|
to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | identity, contact & technical |
|
to deliver relevant website content/advertisements to you and measure or understand the effectiveness of our advertising | identity, contact, profile, usage, marketing & communications & technical | as necessary for our legitimate interests in studying how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy |
to use data analytics to improve our website, products/services, marketing, customer relationships and experiences | technical & usage | as necessary for our legitimate interests to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy |
to make suggestions and recommendations to you about goods or services that may be of interest to you, including promotional offers | identity, contact, technical, usage & profile | as necessary for our legitimate interests to develop our products/services and grow our business |
You have the following legal rights in relation to your personal data:
access your data | you can ask for access to and a copy of your personal data and can check we are lawfully processing it |
---|---|
correction | you can ask us to correct any incomplete or inaccurate personal data we hold about you |
erasure |
you can ask us to delete or remove your personal data where:
|
object |
you can object to the processing of your personal data where:
|
restrict processing |
you can ask us to us to suspend or restrict the processing of your personal data, if:
|
request a transfer |
you can request a transfer of your personal data which is held in an automated manner and which you provided your consent for us to process such personal data or which we need to process to perform our contact with you, to you or a third party. We will provide your personal data in a structured, commonly used, machine-readable format |
withdraw your consent |
you can withdraw your consent at any time (where we are relying on consent to process your personal data). This does not affect the lawfulness of any processing carried out before you withdraw your consent |
service providers |
acting as processors or controllers based in the EEA but also around the world who provide services and IT and system administration services. |
---|---|
professional advisors |
acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services |
HM Revenue & Customs, regulators and other authorities |
acting as processors or joint controllers based in the EEA who require reporting of processing activities in certain circumstances |
third parties |
third parties whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy |
information such as statistical or demographic data which may be derived from personal data, but which cannot by itself identify a data subject
a body that determines the purposes and means of processing personal data
an individual living person identified by personal data (which will generally be you)
information identifying a data subject from that data alone or with other data we may hold but it does not include anonymised or aggregated data
a body that is responsible for processing personal data on behalf of a controller
information about race, ethnicity political opinions, religious or philosophical beliefs, trade union membership, health, genetic, biometric data, sex life, sexual orientation.
Information Commissioner’s Office, the UK’s supervisory authority for data protection issues
Name of Cookie | Purpose |
---|---|
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] |
Name of Cookie | Purpose |
---|---|
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] | |
[ Insert File Name ] |
Name of Cookie | Name of Provider | Purpose |
---|---|---|
[ Insert File Name ] | [ Insert File Name ] | |
[ Insert File Name ] | [ Insert File Name ] | |
[ Insert File Name ] | [ Insert File Name ] | |
[ Insert File Name ] | [ Insert File Name ] | |
[ Insert File Name ] | [ Insert File Name ] |